26.5 million problems suffered by consumers dealing with organisations last year in the UK.
The OFT (Office of Fair Trading) has today published a report to measure the overall value of consumer detriment in the UK economy i.e. where a consumer suffers unfair treatment from its dealings with an organization. For every 1000 consumers interviewed, 542 problems were identified, and across the whole of the UK population this equates to an estimated 26.5 million problems over the last year.
The report was compiled using information from 10,000 consumers, and estimates the cost to consumers was around
I am very pleased there is someone out there following up these things. I am finding a huge burden of buying things that dont work and spending ages sorting out phone systems with people who dont really understand their own product. Hurrah!
sarah
17 Apr 08 at 1:57 pm
Sarah
I hope you are one of the people who complain – if there were 26 million complaints I reckon the services would improve
Giles
17 Apr 08 at 5:33 pm
Do you then write a letter of complaint and/or take it up with Consumer Direct? Most people don’t have the time or inclination which is part of the problem. If 26 million formal complaints were made I bet the services would improve – unless they crashed under the weight of the complaints…
Giles
18 Apr 08 at 8:46 am